摘要：推动“人工智能+12345热线”融合应用 助力诉求治理数智转型升级；玉溪峨山：“嶍心速办”让群众诉求“一键直达、马上就办”；交通运输部：以“一件事”改革全面提升海船开航办事效率；《政务服务平台适老化服务建设指南》国家标准正式发布；江苏12345热线提升极端灾害性天气群众诉求响应
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