Abuse, trauma, guilt: my 12-hour shift with the 999 call handlers The Times Steve Boggan The SUnday Times Magazine Abuse, trauma, guilt: my 12-hour shift with the 999 call handlers new Scarred by harrowing crimes and left in the dark about the fate of those they try to help, police call handlers have been facing a hidden mental-health crisis. Steve Boggan spends a night at Guildford's Force Command Centre Previous Article Next Article